INSPIRED

passionate with the spirit to achieve something

PROJECTIVITY

recognising the power of projects to deliver transformation

INSPIRED CONSULTING SERVICES

CUSTOMER CENTRIC

End-to-End Process Excellence

Your customer should be at the centre of everything you do.


You need inspired consultancy to:


Create a customer avatar for each customer segment you work in;

Understand your customer's journey;

Develop the end-to-end processes, systems and tools to meet and exceed customer expectations;

Analyse your sales choreography to optimise digital sales channels; and,

Encourage self-service wherever possible to keep transaction costs down.


ENTERPRISE PORTFOLIO MANAGEMENT

Realising Benefits : Driving Profits

Control your change portfolio to ensure you focus the right resources on the right initiatives.


You need inspired consultancy to:


Create a roadmap for each service; considering the customer, the process, the information needs, the applications and the infrastructure;


Apply common-sense to quantify and prioritise the projects and initiatives;


Proactively track and manage the key benefits; and,


Develop your enterprise architecture so you can confidently know you are using the most appropriate technology to drive your business forward.


CHANGE MANAGEMENT

Effective Transformation Delivery

Change is constant - your organisation needs to keep it's talent motivated and ready to proactively face the challenges ahead.


You need inspired consultancy to:


Keep all stakeholders aware of what is changing and why;


Understand changing roles, skills and mindsets;


Develop pragmatic ways of transforming the "hearts and minds" of your most important assets (your staff); and,


Use effective project management to drive the change at a pace appropriate to your organisation.


INSPIRED THINKING

INSPIRED CLIENTS

Financial Services

Public Sector

SMEs

INSPIRED CASE STUDIES

  • 17
    Dec
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